Privacy Policy
At Bundle Delivery Inc. ("Bundle"), we are committed to protecting your privacy, securing operational delivery data, and maintaining total transparency across our logistics ecosystem.
Table of Contents
Have questions about our data handling practices?
🎧 Visit Support CenterScope & Overview
Bundle operates an on-demand delivery platform ("Platform") connecting commercial merchants ("Businesses"), independent couriers, and delivery recipients. Businesses utilize Bundle to schedule, manage, and dispatch local deliveries.
This Privacy Policy details how Bundle Delivery Inc. collects, processes, stores, and protects personal and operational information when you access our public website, mobile applications, merchant dashboard, or tracking portals.
Information We Collect
To provide reliable local courier and tracking services, we collect specific information depending on your interaction with the Platform:
👤 Customer & Recipient Information
Customer/recipient name, phone number, and delivery pickup and dropoff physical addresses.
📍 Courier Location & Live GPS Tracking Data
Real-time geographical position of couriers while on active dispatch to calculate estimated times of arrival (ETA), optimize routing, and display live package tracking maps.
📦 Delivery Details & Timestamps
Order status history, dispatch timestamps, package size/weight classifications, special delivery instructions, contactless drop-off verification photos, and electronic signatures.
🔑 Account & Profile Data
Registered business name, contact manager email address, credentials, saved addresses, and profile preferences.
💳 Tip & Financial Transaction Data
Courier tip amounts, delivery fare totals, payment status, and tax invoice documentation. Payment card details are processed directly by our PCI-compliant payment partners and are not stored on Bundle servers.
How We Use Your Data & Communications
We process collected information strictly for legitimate operational purposes:
- Executing, managing, and verifying local parcel deliveries.
- Providing real-time live map tracking for merchants, senders, and recipients.
- Generating automated PDF tax invoices and billing history statements.
- Preventing fraudulent activity, ensuring safety, and enforcing delivery guidelines.
💬 WhatsApp & SMS Delivery Notifications
Customer phone numbers provided during delivery creation are used exclusively to transmit essential, transactional delivery updates and live tracking links via WhatsApp Business Platform and SMS providers. These communications keep recipients informed of courier arrival and dispatch milestones.
Third-Party Service Providers
Bundle partners with industry-leading third-party service providers to power infrastructure, communication, and mapping functionalities. These service providers only access personal information necessary to perform their respective tasks on our behalf:
We Do Not Sell Personal Information
Bundle maintains a strict zero-sale privacy policy. We do NOT sell, rent, monetize, trade, or lease personal information, phone numbers, location history, or user data to third-party data brokers, marketers, or advertisers under any circumstances.
Data Security & Retention
Data Safeguards
We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, alteration, or misuse. Data in transit is encrypted using Transport Layer Security (TLS/HTTPS).
Data Retention Principles
Personal data and delivery logs are retained only as long as necessary to fulfill delivery requests, resolve potential order disputes, maintain tax and billing records, and comply with applicable statutory legal obligations.
Your Rights & Choices
Depending on your jurisdiction, you have specific rights regarding your personal data:
- Access & Copy: Request a copy of the personal data Bundle retains about you.
- Rectification: Request correction of inaccurate or incomplete profile details.
- Deletion: Request erasure of your account or personal information, subject to statutory tax/billing retention requirements.
To submit a privacy or data protection request, please reach out directly through our support channels listed below.
Contact Information
For questions, feedback, or privacy-related inquiries regarding this Privacy Policy or our operational practices, please contact Bundle Delivery Inc.:
Bundle Delivery Inc.
Dispatch Operations & Privacy Governance
050-454-5039
Direct Phone & WhatsApp Support