Terms of Service

Bundle Delivery Inc. operates a technology platform ("Platform") connecting commercial merchants ("Businesses"), independent couriers, and delivery recipients. Businesses use Bundle to create, manage, and dispatch local deliveries.

By accessing or using our public website, mobile applications, merchant tools, or tracking links, you agree to comply with and be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

Bundle enables seamless coordination between all logistics participants:

Estimated arrival times (ETA), route maps, and courier location data displayed across tracking links are provided strictly as operational estimates.

While Bundle strives for real-time accuracy, delivery timelines may fluctuate due to traffic conditions, severe weather, courier availability, recipient verification delays, or security checks. Bundle does not guarantee exact minute-by-minute delivery times.

To ensure smooth parcel handoffs, customer phone numbers provided during order creation are used to transmit transactional delivery notifications, recipient pin codes, and live tracking links via WhatsApp Business Platform and SMS providers.

Delivery pricing is calculated upfront based on aerial distance between pickup and dropoff points, parcel size/weight category, and optional service add-ons.

• Courier Gratuity: Customers or merchants may have the option to add voluntary tips for couriers. 100% of designated tips are remitted to the fulfilling courier.
• Payment Processors: Platform payments and tipping terms depend on the payment provider used. Card processing is managed by PCI-compliant payment gateways.
• Invoices & Tax Records: Automated PDF tax receipts are issued upon delivery completion and accessible via customer and merchant accounts.

Merchants and order creators are solely responsible for ensuring all pickup addresses, dropoff instructions, recipient phone numbers, and package specifications entered into the Platform are complete and accurate.

Bundle is not liable for delayed or failed deliveries resulting from inaccurate contact details, incorrect addresses, or recipient unavailability.

The Platform integrates with third-party software and infrastructure providers to deliver its services:

Bundle provides the Platform on an "as-is" and "as-available" basis without warranties of any kind, whether express or implied.

To the maximum extent permitted by law, Bundle Delivery Inc. shall not be liable for any indirect, incidental, special, or consequential damages resulting from platform downtime, delivery delays, weather disruptions, or third-party service outages.

Bundle reserves the right to suspend, restrict, or terminate any user account, merchant portal access, or courier authorization at its sole discretion, without prior notice, if a user violates these Terms, engages in fraud, or compromises platform security.

We reserve the right to revise or update these Terms of Service at any time. Updated versions will be published on this page with a revised "Effective Date". Continued use of the Platform after changes are posted constitutes your binding acceptance of the updated Terms.

For questions or legal inquiries concerning these Terms of Service, please contact Bundle Delivery Inc.: